Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

8–12 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update.

Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, ZitaDecor cannot guarantee a replacement or refund.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:

Email: haiderkhokharza414@gmail.com

We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review the case and provide an appropriate solution.